Return Policy
At BioKeratin, we want you to love your hair and your experience with our products. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 30 days of delivery for products purchased directly from our website.
Products may be gently used but must be returned with original packaging. We reserve the right to refuse returns that show excessive use or are returned empty.
Non-Returnable Items
The following items are not eligible for return:
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Empty or excessively used products
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Final sale or promotional items
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Gift cards
Refunds
Once your return is received and inspected, approved refunds will be issued to your original form of payment within 5–10 business days.
Original shipping charges are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
We will gladly provide a replacement or full refund at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Purchases from Other Retailers
Products purchased through authorized retailers or third-party sellers must be returned to the original place of purchase and are subject to their return policies.